About Us

Information Technology is an essential part of modern life. At times, its convenience is rivaled only by its complexity, and solutions to your computing problems can prove to be elusive. That's where we come in. Computer Pros On Call offers technical services to residential, small to medium size businesses, and enterprise clients. The services we offer include networking, website development, phone systems, audio visual, virus removal, project management, managed services, camera systems, home theater installs, and a wide array of other technological services. Computer Pros On Call engages with our clients in three areas: break/fix, projects, and managed services.

Our Story

Computer Pros on Call was established in 2003 with the goal of providing the residential and business owners of North Carolina with a more personal approach to technical support. We know how difficult it can be to deal with the big box stores and overseas technical support, and we work hard to tailor our services to fit your specific needs. Whether commercial or residential, Computer Pros on Call is ready to roll for on-site assistance with all of your Information Technology needs, offering reasonable rates, fast response times, and highly-skilled engineers to get the job done right. At Computer Pros on Call, we make client satisfaction our highest priority.

Our Vision and Values

Our Vision

We use our information technology and cyber security expertise to provide solutions for our community to achieve their goals.

Our Values

  • Customer First - Customers' needs come before our own
  • Respect - Show respect to customers, vendors and one another
  • Can-Do-Attitude - Be positive and find solutions to accomplish our goals
  • Teamwork - Support each other to become a stronger, more effective team
  • Deliver on Promises - Do what you say and follow through on commitments
  • Integrity - Do the right thing, be honest, ethical and sincere

Contact Us

Meet Our Team

Our highly qualified staff is here to assist with all your Information Technology needs.

Steve Wickersham


Steve has an impressive background with a Bachelor of Science in Electrical Engineering and a Masters of Business Administration. He has provided excellent customer service to the LKN/CLT area since 2003 for both the residential and commercial markets. As an IT Consultant, he has also been working with Customers to improve their company's performance through better use of IT since 1984. Steve is a technology nerd who enjoys creating new technology solutions for others.

Sara Wickersham

Vice President of Finance

Sara is a leader in our IT Solutions Company, with her strong financial knowledge, dedication and follow through. She is the Vice President of Finance for Computer Pros On Call. She provides excellent Customer Service to our customers and staff. Sara is the mother of 2 and loving Grandmother of 4.

John Melendez

Engineering Manager

John was born in North Carolina and has spent 17 years of his life in Connecticut only to return to his home state a few short years ago. He earned his ITSA certification after graduating from My Computer Career in May 2019. His strong work ethic coupled with his IT knowledge and skill has made him a valuable part of our team. When John is away from the office, he enjoys fishing, movies and is a huge sports fanatic. He shares these interests with his wife and 3 children.

Jessica Dingler

Service Coordinator

Jessica, a native of Mooresville, NC, is at the center of our scheduling and customer relations department. Not only does she provide excellent Customer Service, her main priority is scheduling our valued clients with the best Engineer for the issue at hand. She strives to ensure that the company's positive image and reputation remains intact. Away from work, Jessica enjoys spending time with her family and friends.

Ana Borelli
Devin Munden
Heather Northrop
Engineering Team Lead
Jim Hamilton
Spencer Waggoner
Thomas LaPierre
Engineering Team Lead
Will Macnamara
Eric Loytty
Jamie O'Conner
Nate Mottonen
Phillip Anastas
Rochelle Coatney
Thomas Carr
Hunter Bess